Page 98 - Cyber Defense eMagazine July 2024

Deciding the Right Approach

Deciding whether to use this technology will not be black and white. Luckily, there are steps organizations
can take as they consider next steps that can help guide them:

• Define the use case: Organizations should take a step back and ask themselves why they want
to adopt the technology – is it to improve specific processes? If so, which ones?
• Determine desired outcomes: Once the use case is defined, a business should put specific
metrics around it to understand how they will define success.
• Select a tool and start small: There are a lot of generative AI tools available, and organizations
must decide which ones to adopt that will best serve the use case and deliver the desired results.
From there, the tool should be given to a small group of people as proof of concept before
scaling.
• Measure, iterate, and improve: Like any new process, things may not go smoothly the first go
around. But measuring against success, understanding employee (or customer) feedback, and
making adjustments along the way may help ultimately decide if this is a tool worth expanding
within an organization, or scrapping altogether.

If an organization is leaning toward adopting generative AI tools, implementing employee education, and
establishing company policies are crucial steps to mitigating the risks of doing so. In terms of education,
businesses should consider providing company-wide training, informational sessions like webinars, office
hours for questions, and consistent communications around the tool’s use. Likewise, company-wide
policies should be rolled out, clearly defining acceptable tools, acceptable use, data that can and cannot
be used with the tool, and how violations will be handled.

The adoption of AI is dependent on a business’s needs and will look different for each company.
Determining what level of risk and reward is appropriate may not be a simple task, but if done correctly,
it will open up the right conversations that increase security and innovation across the organization.

Cyber Defense eMagazine – July 2024 Edition 98
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