Page 58 - Cyber Defense eMagazine for July 2020

Figure 5: Inexperienced staff and too much time spent on reporting and documentation continue to be
pain points for SOCs in 2020.
Traditionally, SOC teams have generally been responsible for two primary responsibilities — investigating
suspicious activities and maintaining security tools. But over the years, the responsibilities of the SOC
has increased to include other duties such as defining security metrics and incident response. Our report
finds that staff at all levels share these responsibilities. However, there are a couple of differences.

CIOs and CISOs rank their responsibility for operations management as well as policy and procedure
development highest. They also share other responsibilities with managers and frontline employees,
including defining security objectives and metrics and incident response. Not surprisingly, maintaining
security monitoring tools was noted as a critical responsibility for frontline employees.

Cyber Defense eMagazine –July 2020 Edition 58
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