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Figure 3: While hard skills remain critical, SOCs place emphasis on soft skills with the ability to work in
teams taking precedence over formerly reported social ability.
The importance placed on teaming is an indication that SOC staff need to work in cohesive teams and
often with staff from other teams. SOC members that work as a team are more apt to document processes
to standardize tasks and train new employees, which is helpful both as teams grow or are reassigned.
Members of a SOC should not only improve teaming among their group, but also proactively strengthen
their working relationship with other functional groups, including IT operations, NOC staff, and
increasingly, DevOps. Working with these other groups helps to improve response time. More important,
Cyber Defense eMagazine –July 2020 Edition 56
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