Page 55 - Cyber Defense eMagazine September 2022

Can Cloud Telephony Services with Military Grade

Security Enable Organizations to Create High Brand

Value?

By Shubham Patidar, Research Consultant at Fact.MR

In today’s technology driven world, the workforce is spread out between those working remotely and
those working in offices, with some planning on returning to their office full-time and others remaining on
a hybrid or remote model for the foreseeable future. While several companies worldwide have remained
invested in the on-premises calling system, the reality is that, today, the shortest way to communicate is
often through a stable internet connection.

Companies are thus investing huge sums in the development of a unified communications system with a
cloud calling feature. Adapting their communication systems to this new technology can potentially
improve or even future-proof the line of communication in and outside of an organization.

Cloud calling, often referred to as cloud telephony, helps in making a company’s overall phone system
cost less. It provides voice communication services primarily through a third-party host. It is gradually

Cyber Defense eMagazine – September 2022 Edition 55
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