Page 58 - Cyber Defense eMagazine September 2022

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Worried About Those Random Robocalls? RoboKiller Unveils New Call Confidence API

In May 2021, RoboKiller, a provider of customizable call blocking services, headquartered in New York,
unveiled Call Confidence API, its new enterprise robocall prevention technology. Launch of this solution
would enable companies of all sizes to tap into the same call blocking technology that have protected
more than one million Americans from financial losses worth US$ 150 million due to phone frauds.

Call Confidence API would further help companies to strengthen their networks and provide robust
defense features to join the fight against dangerous and illegal phone scammers. The solution utilizes
machine learning technology to accelerate the mitigation of robocalls for companies vulnerable to such
calls. It provides a plug-and-play solution and is specially designed with ease-of-use, speed, as well as
privacy in mind.

Is the Future of Cloud Telephony Bright?

As the cultural diversity of a specific region calls for multi-language support for businesses, cloud
telephony would help to ease the task by allowing representatives to transfer customers’ calls to various
language specialists. It would also enable freedom of geographical equation, thereby making customers
feel more connected to a brand.

Thus, no matter where a business is set up across the globe, companies can easily route calls coming
from customers to language specialists. But, this potential of cloud telephony has not been used to full
extent till date. More companies are likely to eliminate geographical constraints and focus on offering a
better experience to their customers in the next decade by using cloud telephony services.

Apart from that, key cybersecurity software solution providers are anticipated to offer military grade data
security which would surpass compliance requirements. These solutions would hold the key to meeting
stringent norms as industries such as banking and financial services are consistently facing strict
communications regulations. Also, by shifting towards a cloud telephony system in future, companies can
take a leap forward in terms of meeting regulatory compliance and ensuring data security.

About the Author

Shubham Patidar is an experienced research consultant at
Fact.MR, He is a Client Partner at Fact.MR, with a proven
experience in market research & consulting industry and has
been closely working on technology vertical.

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