Page 113 - Cyber Defense eMagazine August 2024

Contrast this with traditional vendor support services, which often focus on generic updates and patches
that may not fully address your unique compliance needs. A third-party software support partner will
ensure your systems are compliant, even if you’re running a legacy software version that Oracle or SAP
no longer support. They also tackle complex, time-sensitive tax and regulatory issues, customizing
solutions to meet your exact needs based on your industry and geography.

Interoperability

Your enterprise software system is complex, customized, interconnected, and requires seamless
integration with your external systems and surrounding technologies. Critically, you need to ensure that
all data transferred and used within your systems – and between different systems, apps, and platforms
– is secured appropriately and adheres to your data protection and privacy policies.

Unfortunately, we often find that software vendors do not provide the level of interoperability support that
businesses require for their complex and customized software instances. This can have severe
repercussions for your data protection and security efforts.

When you choose to work with a third-party support partner, you’ll benefit from fewer headaches in
managing a heterogeneous software environment. Your partner will work closely with you to resolve
interoperability issues, ensure adherence to data protection and security protocols, and identify
opportunities to optimize workflows and productivity. This collaboration offers long-term benefits for your
business by ensuring that your systems work smoothly together. As a result, you can extend the life cycle
of your software and avoid unnecessary and expensive upgrades and updates whenever an
interoperability issue arises.

Maximizing ROI

OK, so you’ve secured your software systems, and you’re meeting all your compliance requirements. But
you're also under pressure to ensure that you’re maximizing ROI from your software investments.

This is where a third-party software support partner can offer extraordinary value.

A third-party support partner will save you, on average, 60%+ the cost of your expensive vendor support
contract. These savings can be reallocated to strategic initiatives that drive business growth and
innovation – like that digital transformation project you’ve been trying to find the budget and business
case for.

Crucially, these initiatives are driven by you. Say goodbye to pressure from software vendors to upgrade
to the newest software or database version. Say goodbye to your fear of losing critical support for systems
when your vendor considers them too old to support and maintain. Instead, you’ll be working with a
software partner who extends the lifespan of your existing software assets, allowing your organization to
extract maximum value from its investments.

Cyber Defense eMagazine – August 2024 Edition 113
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