Page 111 - Cyber Defense eMagazine August 2024

The Ugly Truth about Your Software Vendor which CISOs Won’t

Want (But Do Need) to Hear

By Iain Saunderson, CTO, Spinnaker Support

We’ve got a hard truth to share with you, and you might not like it:

You are not your software vendor’s top priority.

Your vendor is focused on their own business-critical priorities: improving profit margins, getting
customers migrated to the cloud, and ending support for their legacy products because the revenue
margins are dwindling. They want to sell you new add-ons and expensive upgrades, and as a result,
you’re frantically trying to keep up with your vendor’s timeline and expectations to keep your systems
supported and optimized.

You’ve probably heard about third-party software support as the alternative to your vendor lock-in woes.
Third-party software support is a way of maintaining and supporting your systems with a partner who

Cyber Defense eMagazine – August 2024 Edition 111
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