Page 41 - Cyber Defense eMagazine December 2023

AI and the Next Wave of Robocalls: Protecting

Carriers and Consumers from Sophisticated

Voice Fraud

By Tim Ward, Chief Strategy Officer, XConnect

Robocalls are relentlessly targeting consumers and causing mistrust for the telecom industry as a whole.
This is a problem that is accelerating as bad actors take advantage of generative Artificial intelligence
(AI) to carry out more believable scams.

According to Juniper Research, fraudsters’ ability to innovate robocalling methods will cause mobile users
to lose $70 billion globally by 2027. As it stands, these fraudulent and scam calls are already driving
substantial financial losses for the entire telecoms value chain, from carriers to consumers. The rise of
AI introduces new efficiency to fraudsters’ scams, making it even more likely for them to successfully
defraud their victims. This poses a massive problem for the voice industry and puts its reputation at risk
as more consumers continue to ignore calls from unknown numbers.

Cyber Defense eMagazine – December 2023 Edition 41
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