Page 48 - Cyber Defense eMagazine October 2023

Fostering Positive Online Behavior with Moderation Bots

The effectiveness of moderation bots in influencing user behavior varies depending on the community
and the incentives provided. In some cases, individuals respond positively to disciplinary interventions,
especially when the incentive is to avoid being banned, which often leads to behavior correction.
Alternatively, rewarding continued positive behavior can also result in increased compliance and
reformed individuals. However, the effectiveness of incentives varies depending on the community's
culture and the individuals involved; for instance, certain communities may exhibit toxic behavior
persistently until they are banned. Moreover, an additional challenge arises from a lack of awareness
regarding what constitutes inappropriate behavior, particularly among children who may not have
received proper guidance on ethical online interactions due to their upbringing. Thus, education and
corrective measures play a critical role in improving online interactions and fostering a healthier digital
environment.

However, moderation applications have proven to be effective in transforming user behavior. Joyn's
community manager, recalls one noteworthy example involving a user who engaged in light spamming,
which, although not extreme, disrupted the community and annoyed fellow members. Through the use
of moderation tools, appropriate actions were taken against this user. Remarkably, this experience
prompted the individual to reach out personally to the community manager with an apology. This
intervention allowed for a more in-depth conversation about the motivations behind the spamming
behavior and enabled the team member to elucidate the adverse effects it had on the community's flow
and direction. This powerful interaction highlights the potential for moderation tools to not only correct
behavior but also to foster understanding and positive change within online communities.

Collaborative Efforts for Safer Digital Environments

In a world where online interactions play an ever-expanding role in our lives, the safety of our children
and vulnerable groups is a shared responsibility. Creating a safe online space requires more than just
technology; it necessitates the cultivation of a positive and supportive community. Joyn's partnership with
Discord has yielded innovative tools, servers, bots, and communities that have been instrumental in
fostering a secure online environment. Their contributions extend beyond technological solutions,
encompassing content moderation and community building, all with a focus on safety. By recognizing the
need for moderation tools, expanding its services, and protecting all vulnerable groups, ensures that
children and all users can enjoy a secure, safe, and positive internet experience.

About the Author

Julie Taylor is the Tech Principal at Joyn Holdings LTD, a pioneering technology
company dedicated to developing innovative tools, solutions, and cutting-edge
applications to ensure a positive online environment. Mrs. Taylor currently
presides over the company's visionary technological strategies and trailblazing
innovations, which have notably amplified the Discord platform. As a seasoned
entrepreneur and distinguished tech executive, Julie boasts a remarkable track
record of over two decades of multifaceted expertise spanning diverse

Cyber Defense eMagazine – October 2023 Edition 48
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