Page 90 - Cyber Defense eMagazine forJune 2021

Rethinking Remote Monitoring and Management: How

MSPs Can Put Security First and Better Protect Their

Clients

By Ryan Heidorn, Managing Partner, Steel Root

For most Managed Service Providers (MSPs), using a remote monitoring and management
(RMM) platform to centrally manage their clients’ networks is a foregone conclusion – it’s generally
assumed that RMM tools are necessary to deliver IT services. However, that tide may be turning as more

MSPs wake up to the fact that traditional RMM platforms can introduce an increasingly unacceptable
level of risk to their business and their clients.

Despite repeated warnings from the U.S. government and security vendors that attackers are
targeting IT service providers as a single point of entry to breach multiple organizations at once, RMM

platforms have not evolved to address modern threats, and remain a ubiquitous tool among MSPs. In the

Cyber Defense eMagazine – June 2021 Edition 90
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